Online travel business services will be implemented today. It is difficult for black households to gain a foothold.
National Tourism Administration recently issued an announcement stating that five tourism industry standards including "Operation and Service Requirements for Third-Party Online Trading Platforms for Travel Agency Products" and "Service Requirements for Travel Agency Service Outlets" have been approved and will be implemented on July 1. Among them, the first new regulation is the first regulation of online tourism business services, and it has a strong pertinence to the governance of the current online tourism chaos, so it has attracted much attention.
from what aspects does the new regulation regulate the operation of online travel? For the Internet travel enterprises "mixed", tourists choose online travel services in the event of disputes is difficult to protect their rights, user information was leaked and other issues, whether the provisions of the corresponding measures? It on the future development of the online tourism industry and what impact? On these issues made an investigation interview.
"black household" enterprises are difficult to gain a foothold
In recent years, China's online travel market has grown rapidly, creating a number of online travel companies such as Ctrip, Qunar and Tuniu. At the same time, many travel agencies have gradually expanded their business to online, and the official website has become an important way to attract customers. More and more tourists are also accustomed to inquiring about relevant information on the Internet, booking product lines, and making corresponding evaluations. "Online tourism is of positive significance for promoting the construction of modern service industry in China and giving consumers more choices." Dai Bin, President of China Tourism Research Institute, first affirmed the positive significance of online tourism enterprises, and pointed out that there are also some problems at present. "Some enterprises publish some false tourism information on the Internet, and some are suspected of violating the tourism law and travel agency regulations."
browsing tourism websites, we often see slogans such as "Hong Kong X-day tour, only 999 yuan". The price is attractive, but it may hide consumption traps. In addition, some websites have false information, and even some unqualified "black travel agencies" and "black tour guides" are also "fishing in troubled waters" on the Internet ". Once there is a dispute, consumer safety is difficult to protect, difficult to pay.
"for this kind of situation, first of all, we are faced with the question of responsibility definition, is it the responsibility of the publisher or the responsibility of the publishing platform?" Dai Bin said. The new rules that came into effect on July 1 clearly explain the classification, transaction process, basic requirements for operation, basic requirements for services, and requirements for travel agencies of third-party online trading platforms for travel agency products.
regulations stipulate that "(third-party online trading) platforms shall obtain industrial and commercial business licenses, telecommunications and information service business licenses, complete the filing of operating websites, and publicize relevant information in a prominent position on the main page of the website", "they shall cooperate with cooperation The travel agency concludes an entry operation contract to supervise the travel agency products and related information released by the travel agency", "A credit evaluation system can be established to evaluate and manage the credit of travel agencies, the credit rating system should be publicized in advance and provide credit rating inquiry services for tourists". These regulations provide guarantees for further regulating online travel operations and safeguarding consumer rights, and also make it difficult for "black household" companies to gain a foothold.
keep transaction information for 3 years as the basis for rights protection
According to the data of XX consulting, in 2013, the transaction scale of China's online tourism market reached 220.46 billion yuan. According to the survey on the tourism and leisure life of Chinese netizens and the consumption of outbound tourism, young and middle-aged people with high education and middle-income have become the main body of online consumption with tourism habits. Their travel mode tends to be networked and self-service. 75% of netizens will choose online online trading for tourism consumption.
"XX" is one of the 75%. As an independent photographer and travel expert, "XX" has helped himself to 27 countries. Around 2010, he began to plan the whole journey through the Internet, and dealing with various travel websites became the norm for his travel. "Sometimes I hit the road alone, sometimes I set off in a group with a few friends." In the process, "XX" found many imperfections in the travel site.
, "Last year, I made an appointment with several friends to go to Sanya for a holiday and buy products through a travel website, and several others entrusted me with full authority to handle it. Therefore, I signed up for all the seven people in the same trade." "XX" said, "Although it is very convenient and time-saving, but there are also hidden dangers. For example, the travel agency to undertake the real-name information of only one participant, the travel website only signed a travel contract with me, can not guarantee that every tourist will recognize the terms of the contract agreed. In the event of an accident or dispute, it will be difficult for my friend to defend his rights."
this, Dai Bin stressed that tourists through the website to buy tourism products, must sign a contract. The general formal online travel website also has a variety of options in the way of signing: online signing, fax signing, door-to-door signing or retail signing. According to Articles 10 and 11 of Chapter II of the the People's Republic of China Contract Law, electronic contracts signed online have the same legal effect as paper contracts.
the new regulations also have corresponding requirements for the information and data services of online travel enterprises. "The storage time of the data of both parties to the platform transaction shall not be less than 3 years from the date of their last login. The storage time of the searchable transaction data shall not be less than 3 years from the date of the transaction." In this way, if there is a dispute after the consumption of tourists, there is a basis for safeguarding their rights.
has a long way to go to prevent information leakage
recently, online booking or purchase of tourism products of tourists information is widely criticized.
March this year, the vulnerability reporting platform "XX" published a message on its official website, pointing out that a large number of Ctrip users' bank card information was leaked. The leaked information includes: cardholder's name, cardholder's ID card, bank card type, bank card number, etc., endangering user payment security. Industry sources, the matter "fear of the impact of online tourism". Other problems such as leaking user contact information and purchase records are also widespread.
"This is indeed a problem that plagues the vast number of tourists." In an interview with this newspaper, Dai Bin admitted, "But we should also see that this problem exists not only in online travel companies, but also in other areas of Internet companies, such as shopping. Preventing information leakage is a network regulatory issue that involves many departments, and it is difficult to solve with the tourism department on its own, and requires a coordinated solution from the Internet regulatory department, the financial regulatory department, and the public security department."
